FAQ

What do I do if I encounter service problems?
In case of problems with our service please email our Service Desk at customersupport@belbazaar.nl. We will try to fix your problem as soon as possible.

Can I also use BelBazaar abroad?
Yes, the vCardTravel can be used for call savings abroad in over 60 countries.

Are their any other cost in addition to the minute rates of the BelBazaar services?
Yes, there is a start tariff. Please look for the specific rate at the different services.

Can I get a specified invoice?
No, BelBazaar does not supply invoices. Your telephone service provider will send you the invoice. Upon request they can supply you with a specified invoice. Their specification will be per Access Number.

Can I use your service on every phone or subscription?
Yes, you can use our services from any phone anywhere, with every service provider (e.g., KPN, UPC, etc.). Please be advised that mobile operators can charge you additional cost. Please check with your mobile operator for the specific cost.

I am a Carrier Pre Select or Internet+ Telephone customer with another provider; can I still use your services?
Yes, you can still use our services. As you are calling a Premium-number, these numbers will be charged through your telecom provider.

If I use a mobile phone do I have extra charges from my mobile operator?
Yes, every mobile operator charges additional cost when calling 0900 premium numbers. Please use our vCardRelax or vCardTravel when calling from a mobile phone using the local access number.

How can program the BelBazaar Access Numbers into my mobile phone?

Nokia Enter the Access Number, press the * key 3 times until a p appears on the display. Then enter the destination number you wish to save.

Samsung
Enter the Access Number, press and hold the * key until a p appears on the display. Then enter the destination number you wish to save.

For example Germany: Access Number p 004912334567.

Siemens/Panasonic
Enter the Access Number, press and hold 0 key until a + appears on the display. Then enter the destination number you wish to save.

For example Germany: Access Number + 004912334567.

Motorola / Ericsson
Enter the Access Number, press and hold the * key until a p or p appears on the display. Then enter the destination number you wish to save.

For example Germany: Access Number p or p 004912334567.

Fixed phone
For saving the numbers into your fixed line phone we would advise you to look in the manual.

I cannot dial the premium 0900 Access Numbers?
Some providers or office switches do not allow dialing premium 0900 numbers. Please use our vCardRelax or vCardTravel in that case, as it uses a local or toll free access number

If I want to call a Dutch Mobile that is abroad, do I pay for the international call to that country?
No, when calling a Dutch Mobile abroad, you need to use the 0900 number for calling a Dutch Mobile phone. You will pay for the call to the Dutch Mobile, the owner of the Dutch Mobile will pay for the international cost according to the tariffs of his or her mobile operator. We suggest texting or access to a local phone abroad to lower cost.

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